Delivery & Showroom - Current Update
Update from 18th May 2022:
Our current order processing time is about 1-3 business days excluding Express Pick up (Cut off 2pm) and Express Delivery (Cut off 11am) orders which are processed urgently same-day.
Click & Collect hours are now 8:30am-3pm only. Our office and showroom remain closed for repairs due to the wind storm in Victoria last October and our warehouse is only staffed during these above hours. All Click and Collect customers please wait for email notification that your order is ready, and call upon arrival so we can bring your order out the front of our building safely for you. If requiring assistance upon arrival please call us on 03 9546 1188.
Due to the current COVID outbreak any courier company may experience an unexpected staff shortage which can randomly affect your delivery area on any given day, resulting in a delay for your delivery service. We are advised by the courier companies that Western Australia is experiencing largest delays due to this reason.
We have recieved advice that some areas in Queensland and New South Wales are also experiencing delivery delays due to the flooding and stormy weather.
We cannot provide any compensation for slow/late deliveries. Express delivery is still the best option for you if your order is urgent, but please contact us prior to ordering for assistance with urgent orders/tight deadlines.
For any enquiries regarding your order, please email email@example.com