Delivery & Order Processing Update
Updated 1st December 2023:
Processing Time Update: Our current order processing time is 3+ business days unless you have selected Express Delivery (Dispatched same day if ordered by 11am AEDT*), Express Pick Up 3-Hours (Ready within 3 business hours) or have Express Packing added to your order (Processed same business day if ordered by 2pm).
Click & Collect Update: Please wait for notification that your order is ready to collect before you come to collect. Collection hours are strictly 8:30am - 3pm only from Monday to Friday, closed weekends & public holidays. This is because our warehouse team are only available to assist during these limited hours. Please Call 03 9546 1188 upon arrival and we will bring your order out the front of our building for you. Feel welcomed to wait in your vehicle until a team member arrives. For any further assistance please give us a call.
Delivery Update: We are seeing delivery delays across the network due to high volume of parcels in all carrier networks as a result of Black Friday sales, Christmas rush and Extreme weather in some areas. We unfortunately cannot provide any compensation for slow/late deliveries anywhere across Australia. Express delivery is still the best option for you if your order is urgent, but please contact us prior to ordering for assistance with urgent orders/tight deadlines as our staff are very helpful and can let you know if there are any other options
For any enquiries regarding your order, please email firstname.lastname@example.org and we will get back to you as soon as we can. Please note we are experiencing a high volume of enquiries during this peak Christmas period and we appreciate all your patience with the team during this time.