Delivery & Order Processing Update

Last Updated March 18th 2024

Processing Times

  • We are currently experiencing processing times of 1-2 business days. Regardless of order size, we dispatch on a first in first out basis.
  • Excluding Express orders which we prioritise for dispatch same-day (Order by 11am for Express Delivery & 2pm for Express Pick Up)
  • If you don't need a quick delivery but just want to skip our packing queue add Express Packing to your cart!

Delivery Update

  • We have been seeing delivery delays across Australia due to wild weather, bushfires and flooding causing railway and road closures in some areas. We have been advised by all our carriers that WA are most affected due to recent floods causing major delivery delays.
  • Click here to see How To Track Your Delivery and what to do if your parcel is delayed.
  • We unfortunately cannot provide any compensation for slow/late deliveries anywhere across Australia.
  • Express delivery is the best option if your order is urgent, but please contact us prior to ordering for advice with urgent orders/deadlines as our staff are very helpful and can let you know your options.

Click & Collect Update

  • To avoid disappointment please wait for notification that your order is ready to collect before you come to the warehouse.
  • Collection hours from our warehouse are 8:30am - 3pm only from Monday to Friday, closed weekends and public holidays.


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