Returns & Refund Policy
All orders placed with Gift Packaging & Accessories are considered Firm Sales so please select your items carefully. Customers must notify Gift Packaging & Accessories Customer Service team in writing to email@example.com within 14 days of receipt of goods if they have received faulty/incorrect items or with expression of interest to return an item. Customers then have 30 days to return the item if approved by Gift Packaging. Only orders made directly through our company can be returned. If you have purchased a product through a retailer, please contact them directly.
Gift Packaging & Accessories will consider any reasonable reason for returning a product within the terms set below. If you return a product, you will be offered Store Credit equal to value of the goods once returned (excluding postage costs and deductions outlined below). We do not offer refunds for change of mind returns. We will not provide a credit until we have received and inspected goods. For any faulty or incorrectly received products, we will provide a refund only if we cannot replace or repair the product. Store credit is valid for 12 months.
- You must notify Gift Packaging & Accessories Customer Service team at firstname.lastname@example.org in writing within 14 days from receipt of goods, if faulty/incorrect goods have been received or if you wish to return for credit to be considered. No other department can authorise returns.
- Do not return any items unless you are instructed to by our Gift Packaging & Accessories customer service team in writing by email.
- It is the customer’s responsibility to cover the return costs and arrange a safe return of items unless a Gift Packaging team member has authorised an exception to your case in writing and provided an alternative return method. If you are provided an alternative, you must utilise the alternative, otherwise we are not obligated to assist with your return nor cover the cost. Return must be made within 30 days of approved return. If a product is found not faulty after inspection, the return cost if originally covered by Gift Packaging, will be deducted from your store credit.
- Any orders that qualified for 'Free Shipping' at time of purchase will have the applicable postage costs originally paid by Gift Packaging deducted from the credit.
- We do not accept returns or exchanges on items that are made to order, custom orders, custom printed, sold “as-is” or are clearance sale stock.
- Items that are disposed of are not eligible for a store credit/refund. We take no liability or financial responsibility if our products are printed on or otherwise customised/using an external printer organised by the customer. We cannot credit/refund or accept return on printed products, printed externally to our company as arranged by the customer.
- We require photo proof to be sent via email if faulty products have been received or to be returned for investigation. Gift Packaging & Accessories is not obliged to refund/credit or send out replacement packages unless faulty or incorrect items are returned for investigation first.
- We will not issue store credit or refund for any items that are damaged due to typical wear and tear, if the product has been used, or colour discrepancy.1
- We will not issue store credit or refund for shipping cost if the courier has delivered your parcel late. If Gift Packaging & Accessories needs to ship you a replacement item for any reason, we are only obliged to ship replacements to the same address and with the same shipping method selected for original order. Additional costs may incur if you require faster postage or need to change the delivery address for replacement items.
- Click & Collect orders whereby faulty or incorrect product is received, product must be returned in person at the warehouse. Replacement product must also be collected from the warehouse when ready. Gift Packaging & Accessories are not obliged to cover costs for shipping if a customer cannot return to warehouse to undergo the exchange.
- A refund will be provided if item is damaged/faulty and we are unable to replace/repair it.
- At the discretion of Gift Packaging & Accessories, a refund less a 20% restocking fee from the supplied credit.2
- We can never guarantee the colour of the images are the same as the product itself. This is due to each computer/phone/tablet screen having different settings, therefore portraying the images differently. We can also never guarantee that products will be the same as the previous batch/stock, as each batch of stock we receive, may be different to the last. If you would like a sample to test/view the product before purchasing, please email the Customer Service Team and we will happily assist. Costs may apply.
- The 20% restocking fee covers the costs associated with picking, packing, re-packaging, administration and restocking the item back into the warehouse.