** FREE DELIVERY TO METRO AREAS**
**Does not cover delivery to Islands, or remote destinations.
*LARGE CONSIGNMENTS WILL BE DELIVERED ON PALLETS. IF RECEIVING DESTINATION DOES NOT HAVE FORKLIFT, MANUAL HAND UNLOADING COSTS WILL BE APPLICABLE.
NO - Minimum order online
We use Australia Post as well as various freight companies, Toll Ipec, Startrack Express, local couriers and more. We choose the most efficient, reliable and cost effective shipping method for each order. Our delivery charges are based on the volume and weight of your purchase as well as your delivery destination. Your delivery charge is calculated and included at the checkout stage of your purchase. Please note that some gift wrap items are bulky in size but are not heavy, however frieght is based on the size of the parcel.
We experience delivery timeframes of 2-6 working days depending on your location, however delivery can be longer as standard delivery times issued by our frieght companies can range from 2-10 business days.
We process orders Monday to Friday and endeavour to ship the same day but can be upto 4 working days to process your order. We are unable to guarantee time of delivery.
It is the responsibility of the customer to track orders and inform Gift Packaging if an order does not arrive. Once we learn an order has not arrived within the outlined delivery time range, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery once despatched from our warehouse. By ordering from Gift Packaging & Accessories, you agree to our terms and conditions includes any cancellations/refunds.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
By selecting pickup option, you can visit our location to collect your order. We will email when your order is ready for colleciton, usually within 1-3business days.
PICK UP - EXPRESS 3 HOUR
By Selecting Express Pickup Option, you can visit our location to collect your order within 3 hours. For same day pickup, please order before 1pm. We will call/email you when your order is ready for collection.
COURIER PICK UP
By Selecting this option, you will be arranging your own courier to collect from our warehouse. Orders will be ready within 3 business days. We will email you once the order is ready. We can apply any labels you require inadvance of collection of your nominated courier. Please make sure the courier has all the relevant details of your order, name, destination, order number. Without this, they won't be able to collect the order.
COURIER PICKUP - EXPRESS 3 HOUR
This is only available over the phone. Not available online at this stage. This option is for orders you would like to nominate your own courier to collect, but you require order to be ready within 3 hour window. Please call us to discuss - 03546 1188
Free delivery is by standard road service, the same as Regular Deliveries.
Gift Packaging & Accessories has the right to cancel any free delivery orders where deliveries are made into remote areas or for bulky items.
FREE DELIVERY EXCEPTIONS
Bulky Items such as Bubble Wrap Rolls, won't qualify for Free Delivery. Custom Printed Products also do not qualify for Free Delivery.
LARGE CONSIGNMENTS WILL BE DELIVERED ON PALLETS. IF RECEIVING DESTINATION DOES NOT HAVE FORKLIFT, MANUAL HAND UNLOADING COSTS WILL BE APPLICABLE. (For product safety, large consignments of cartons are palletised. This ensures no boxes go are missing. They will be shrink wrapped together onto the pallet. )
EXPRESS POST PARCEL BY AUSTRALIA POST
By selecting Express Post, this service is generally 1-4 business days (no longer guaranteed by Australia Post for next business day), as long as the address is within the express post network. Correct address details within the express post network is the responsibility of the customer. Orders must be placed before 11am (Monday to Friday) so we have sufficient time to pack and despatch your item via Express service. Orders places after this time or during weekends will be sent the next business day. You can check express post network here. Gift Packaging & Accessories is not responsible for incorrect address, incomplete address details, or responsible for delivery timeframes once orders are despatched. We are not responsible for any delays once despatched from our warehouse.
AUTHORITY TO LEAVE - LEAVE ITEMS IF NO ONE AVAILABLE
You will need to provide the courier - Authority to Leave (ATL) on the shipping notes of your order if you you would like your items left in a safe place. Please note, by giving the courier ATL, Gift Packaging & Accessories and the couriers are not responsible for any missing items. No replacement, refunds can be made as we cannot provide proof of delivery as no signature required with ATL consignments.
We will send larger orders on pallets, unless otherwise notified. Skids, Plain or Chep Pallets. Please contact us and indicate Chep Account details for pallet transfers or whether pallets will be exchanged.
All pallets are plastic wrapped.
Please indicate any Pallet height restrictions.
TIME SLOT DELIVERIES
Please indicate warehouse time-slots and loading dock information, pallet hieght restrictions and/or Booking contact information.
GIFT PACKACKAGING & ACCESSORIES can change the courier type at their own descretion for any order, no refunds are applicable for any changes made. We will do this in order to provide the best delivery option/outcome at the time of dispatch, and bear any additional costs for the changes.