FREE DELIVERY TO METRO AREAS*
**Does not cover delivery to Islands, or remote destinations.
*LARGE CONSIGNMENTS WILL BE DELIVERED ON PALLETS. IF RECEIVING DESTINATION DOES NOT HAVE FORKLIFT, MANUAL HAND UNLOADING COSTS WILL BE APPLICABLE.
No Minimum order online if you are not seeking free shipping.
We use a wide variety of couriers including Australia Post, Couriers Please, TNT, Startrack Express, local Melbourne couriers and more. We choose the most efficient and cost effective shipping method for your delivery address. Our delivery charges are based on the volume and weight of your purchase as well as your delivery destination. Your delivery charge is calculated and included at the checkout. Please note that some gift wrap items are bulky in size but are not heavy, however frieght is based on the size of the parcel. Gift Packaging & Accessories reserves the right to select a courier at our own discretion for any order, no refunds are applicable for any changes made. We do this in order to provide best delivery option, have your order dispatched faster and ensure best chance of successful delivery.
We process orders Monday to Friday (excluding Victorian Public Holidays) and endeavour to ship the same day but it can range from 1-5 working days to process your order depending on volume of orders we are experiencing. Check for current processing time and delivery updates here.
We are unable to guarantee time of delivery and do not offer refunds for late deliveries. We experience standard delivery timeframes of 2-14 business days average depending on your location, however delivery can be subject to further delays for reasons outside of our control and we cannot compensate for late delivery.
EXPRESS POST PARCEL BY AUSTRALIA POST
By selecting Express Post, we will dispatch your order same business day if ordered before 11am Melbourne time Monday to Friday (excluding Victorian Public Holidays). Orders placed after this time or during weekends will be sent the next business day. The transit time is generally 1-8 business days (no longer guaranteed by Australia Post for next business day) depending on your location, with fasterst delivery expected within Australia Post's express post network. You can check current express post transit times here. Gift Packaging & Accessories cannot compensate for slow or late deliveries.
By selecting the free pick up option, you can collect the order from our Melbourne warehouse when it is ready. We will email you when your order is ready for colleciton, usually within 2-5 business days. Please check your junk mail for this notification and for the pick up instructions.
PICK UP - EXPRESS 3 HOUR
By Selecting Express Pickup Option, you can can collect the order from our Melbourne warehouse within 3 business hours. For same-day pickup, please order before 2pm. We will email you when your order is ready for collection, please check your junk mail for this notification and for the pick up instructions.
COURIER PICK UP
Choose this option if you will be arranging your own courier to collect from our warehouse. Orders will be ready within 3 business days. We will email you once the order is ready along with parcel weights and dimensions (We cannot provide these details until order is packed). We can apply any labels you require on the parcels as long as we have warning in advance of collection of your nominated courier. Please make sure the courier has all the relevant details of your order, name, destination, order number. Without this, they won't be able to collect the order.
COURIER PICKUP - EXPRESS 3 HOUR
Not available online, please call us the team 03 9546 1188.
FREE DELIVERY EXCEPTIONS
Bulky Items such as Bubble Wrap Rolls, won't qualify for Free Delivery. Custom Printed Products also do not qualify for Free Delivery.
LARGE CONSIGNMENTS WILL BE DELIVERED ON PALLETS. IF RECEIVING DESTINATION DOES NOT HAVE FORKLIFT, MANUAL HAND UNLOADING COSTS WILL BE APPLICABLE. (For product safety, large consignments of cartons are palletised. This ensures no boxes go are missing. They will be shrink wrapped together onto the pallet. )
AUTHORITY TO LEAVE - LEAVE ITEMS IF NO ONE AVAILABLE
You will need to provide the courier - Authority to Leave (ATL) on the shipping notes of your order if you you would like your items left in a safe place. We cannot guarantee that the driver will follow these instructions. Please note, by giving the courier ATL, Gift Packaging & Accessories and the couriers are not responsible for any missing items. No replacement, refunds can be made as we cannot provide proof of delivery as no signature required with ATL consignments.
We will send larger orders on pallets, unless otherwise notified. Skids, Plain or Chep Pallets. Please contact us and indicate Chep Account details for pallet transfers or whether pallets will be exchanged. All pallets are plastic wrapped. Please indicate any Pallet height restrictions.
TIME SLOT DELIVERIES
Please indicate warehouse time-slots and loading dock information, pallet hieght restrictions and/or Booking contact information.
It is the responsibility of the customer to track orders using the tracking link we provide and inform Gift Packaging if an order does not arrive. Once we learn an order has not arrived within the outlined delivery time range, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery once despatched from our warehouse. By ordering from Gift Packaging & Accessories, you agree to our terms and conditions includes any cancellations/refunds.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please read more about delivery issues on our Return policy page.