FREQUENTLY ASKED QUESTIONS

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer...

 

If you still can't find an answer to your question, please give us a call on 03 9546 1188 or drop us an email at shop@giftpackaging.com.au

GENERAL

  • Q: Do you sell to the public?
  • Q: Our company can only pay invoices by direct deposit, can we still order from you?
  • Q: Can I visit the showroom? / Do you offer samples?
  • Q: Can I order less or more than the quantities stated online?
  • Q: Your item is showing as In Stock, but I have been advised it is not available?
  • Q: Do you offer deals or donations for charities or Not-For-Profit Organisations?

DELIVERY

  • Q: How long does shipping take? Will my goods arrive in time for my event?
  • Q: I need my order urgently!
  • Q: Can I pick up my order from your Clayton South office/warehouse?
  • Q: Where is my parcel? Can you compensate for late deliveries?

WHOLESALE

  • Q: What sort of discount will I get if I setup a wholesale login?

RETURNS AND EXCHANGES

  • Q: Exchanges
  • Q: Refund
  • Q: Faulted Product