Delivery & Showroom - Notices

Our Online Store is Open for business.

We are experiencing increased orders plus also impacted by stage 4 restrictions in the warehouse.

Currently require 3-5 business days to process and dispatch your order (Excludes Express)
Choose Express Post for urgent orders.  For detailed delivery information - Click Here

During Stage 4 Restrictions our business will remain OPEN.  With our Covid19 Safety Plan in place, the processing time for packing/dispatching online orders will be impacted with reduced onsite staff available.

 

  • Date: 06/10/2020

    Showroom Appointments:
    We are not accepting Showroom Appointments at this time.  

    Pick Up Orders:

    Available.  We will contact you when order is ready.  Allow 2-5 working days. 
    Express Pickup (3 hour pickup) option also available, choose this option at check out.  



    Deliveries Delays:
    There are still delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.
    Delivery delays could be expected around the closures between state borders.
    Delivery delays to be expected with transport restrictions in place with Restrictions in Victoria.  
    Delivery delays also impacting Express Post deliveries .  We have seen Express deliveries within Melbourne take 4+ business days.  Regular deliveries taking upto 2 weeks. 

    Please note these deliveries transit times are out of our control.

  • Date: 01/09/2020

    Showroom Appointments:
    We are not accepting Showroom Appointments at this time.  

    Pick Up Orders:
    We won't be accepting Pickups During Stage 4 Restrictions.  
    Courier PICKUP option, is only for registered Courier Companies.  No exceptions.



    Deliveries Delays:
    There are delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.
    Delivery delays could be expected around the closures between state borders.
    Delivery delays to be expected with transport restrictions in place with Stage 4 Restrictions in Victoria.
    Delivery delays also impacting Express Post deliveries .  We have seen Express deliveries within Melbourne take 4+ business days.  Regular deliveries taking upto 2 weeks. 

    Please note these deliveries transit times are out of our control.

  • Date: 05/08/2020

    Showroom Appointments:
    We are not accepting Showroom Appointments at this time.  

    Pick Up Orders:
    Last day to Pickup will be Friday 7/08/20 at 3pm.
    We won't be accepting Pickups During Stage 4 Restrictions.  
    Courier PICKUP option, is only for registered Courier Companies.  No exceptions.



    Change to Deliveries:
    There are still some delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.
    Delivery delays could be expected around the closures between state borders.
    Delivery delays to be expected with transport restrictions in place with Stage 4 Restrictions.


     

  • Date: 20/7/2020

    Showroom Appointments:
    We are not accepting Showroom Appointments at this time.  We are keeping our team as safe as possible so we can continue to support and supply thousands of businesses.  

    Pick Up Orders:
    As of Thursday 23/7/2020 - you will need to wear a mask when collecting an order.
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection. 
    Express Pickup 3 hours.  Choose this option if you require to pickup same day.


    Change to Deliveries:
    There are still some delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.

    Delivery delays could be expected around the closures between state borders.

  • Date: 6/7/2020

    Showroom Appointments:
    We are not accepting Showroom Appointments at this time.  We will revise when back open.  We are keeping our team as safe as possible so we can continue to support and supply thousands of businesses.  

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection. 
    Express Pickup 3 hours.  Choose this option if you require to pickup same day.

    Change to Deliveries:
    There are still some delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.

    Delivery delays could be expected around the closures between state borders.

     

  • Date: 18/6/2020

    Showroom Appointments:
    Limited to 1 person only for 30mins.  Must have an Appointment. Call us on 03 95461188

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection. 
    Express Pickup 3 hours.  Choose this option if you require to pickup same day.

    Change to Deliveries:
    There are still some delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    All our Couriers are experiencing some delays, and this could impact and increase delivery timeframes.  Tracking details maybe impacted as couriers try to fast track parcels and reduce scanning points to speed the process up.

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.


     

  • Date: 09/4/2020

    Showroom Appointments:
    Limited to 1 person only for 30mins.  Must have an Appointment. Call us on 03 95461188

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection.

    Change to Deliveries:

    There are BIG delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    All our Couriers are experiencing high volumes of freight, and this could impact and increase delivery timeframes.  

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.

  • Date: 20/4/2020

    Showroom Appointments:
    Limited to 1 person only for 30mins.  Must have an Appointment. Call us on 03 95461188

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection.

    Change to Deliveries:
    There are Big Delays across Australia Post, Couriers Please, TNT etc.  
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    All our Couriers are experiencing high volumes of freight, and this could impact and increase delivery timeframes.  Tracking details maybe impacted as couriers try to fast track parcels and reduce scanning points to speed the process up.

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.

    News Report on Delays with Australia Post:

    https://www.abc.net.au/news/2020-04-22/waiting-on-a-parcel-from-australia-post-why-its-taking-so-long/12172772


    Date: 09/4/2020
    Showroom Appointments:
    Limited to 1 person only for 30mins.  Must have an Appointment. Call us on 03 95461188

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection.

    Change to Deliveries:
    All our Couriers may not accept signature on delivery during Covid19 Pandemic.  
    All our Couriers are experiencing high volumes of freight, and this could impact and increase delivery timeframes.  

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.

  • Date: 24/3/2020

    Order processing time is 1-2 business days.

    Showroom Appointments:

    Limited to 1 person only for 30mins.  Must have an Appointment. Call us on 03 95461188

    Pick Up Orders:
    Please Contact us with the day/time you will be collecting. All orders must be paid before collection, we are not accepting payment on collection.

    Change to Deliveries:
    Australia Post may not accept signature on delivery during Covid19 Pandemic.  
    Australia Post are experiencing high volumes of freight, and this could impact and increase delivery timeframes.  

    If your business/shop address is not available during usually hours or is closed after an order is placed, please let us know asap as this could affect your delivery being made successfully; it could incur re-direction costs and/or re-delivery fees.


     

  • Date: 16/3/2020

    Order processing time is 1-2 business days.
    Australia Post may not accept signature on delivery during Covid19 Pandemic.  

     

  • Date: 2/3/2020

    Order processing time is 1-2 business days. 

    Currenty no bushfires/floods causing any delays.  For any freight disruption, we will try update here.

  • Date: 6/1/2020

    Order processing time is 1-2 business days. 

    First Day back today, we will be catching up on orders placed during our Christmas break.  There will be a few days catch up with a backlog of orders. If you need an order dispatched quickly, please choose the express post option at the checkout (these orders will be priortised and dispatched same day, if ordered before 12pm AEDT).

    Please also be aware the current bushfires may delay postage timeframe to surrounding areas, many road blocks and detours will also impact areas outside bushfire zones.  

    https://auspost.com.au/about-us/news-media/important-updates/bushfire-impacts-nsw

    https://auspost.com.au/about-us/news-media/important-updates

  • Date: 20/12/2019

    We are closed until 6th January 2020.

    You can still place your order with us online, and it will be processed apon our return.  

  • Date: 1/10/2019

    Order processing time is 3-4 business days.   (We are experiencing high demand of orders)

    If you need your order urgently, please choose the EXPRESS delivery option, order will be dispatched the same day,  however order must be placed before 12pm Melbourne Time AEDT.
    (Please note we don't have any guaranteed delivery times)

     

    At this time of year, expect delivery from freight companies to be longer, so make sure you place orders at your earliest convenience and be aware of the extra delays that could take place. 

     

    *Bushfires Causing Freight Delays in QLD, NSW and SA.*

    If you have any questions, please call us on 03 9546 1188