Wrost customer service

By Sabita KHAREL - 5 October 2021

Got large bag from this website but it was not true to its size, so send them an email but they did not replied for 5 days and called them to asked for a refund/exchange they said they have to deduct some money from the totals and did not even gave the return lable. Other companies look after their customers and at least provide them some credit for refund but ,this company is just too much. For $40 bag. With exchange and reorder postage and everything its costing me around $90. Plz think twice before ordering anything from this website.

(1)

Gift Packaging & Accessories Pty Limited Response
Sorry the size is not what you wanted. Checking the order notes, you contacted us because you have ordered the wrong size as they were too small for you. The size dimensions of all our bags are listed on the description of the bag, and even the sub-title. The bag description includes dimensions and more information. Our customer service team have given options regarding exchange, credit or refund options. However if a customer orders the wrong size, as a wholesale business, we don't cover return costs. If a customer wants to refund, once item has been returned, we do have a restocking fee as a wholesale business to cover the original packing costs, checking the item is saleable, and then restocking/placing into the warehouse. This information is available in our terms, which are agreed to when purchasing from our site. We can however, waive the restocking fee for exchanging of product or just as full credit, so you can use the credit against future orders with us. All of the options provided to you by our customer service team. Sorry we were unable to meet your expectations of free returns, this is not something we offer.